Cybershed Total Care Package 

  • A fully Managed IT Helpdesk providing point of contact for users and an automated ticketing system. Call stats and other information can be reported to Management on request. Dedicated support email:


  • We will visit each site covered under the agreement at least once per week for maintenance and support


  • Our SLA on all support calls is as follows: 

      1 Hour initial response guaranteed. Incident resolution within 2 - 3 hrs (depending on the

       severity of the problem and if third parties are involved) If we need to travel to site to resolve an

       issue we will attend site within 2 hours or sooner if possible


  • Liaising and working with 3rd party service providers to the customer to resolve issues


  • A Remote Support Service providing quick resolution and troubleshooting


  • Onsite Setup of new users and the IT equipment required to do their job


  • Microsoft Office 365 Support and Management


  • Server monitoring, patching and support


  • Support for all Wired and Wireless networks


  • Configuration and management of all existing Routers, Switches, Firewalls and Controllers


  • Software/Network configuration support of Printers and Photocopiers. Where there is a 3rd party contract on these devices we will work with the supplier


  • Secure storage of all customer IT estate configurations, passwords, and device details.